Auto Services

 

Professional Auto Service with Unbeatable Value in Galax, VA

When your vehicle needs reliable service in Southwest Virginia, honest pricing and convenient service matter. Twin County Tire & Automotive serves Galax and surrounding Virginia/North Carolina communities with transparent estimates, quality repairs, and services designed around your busy schedule – including in-city shuttle service and speedy turnaround that keeps you on the road.

Why Galax Drivers Choose Twin County Tire:

• Free, transparent estimates – detailed written quotes before work begins, with no obligation and your approval required for any services
• Unbeatable pricing – we provide competitive quotes and stand behind our pricing; if you find a better quote for equivalent service, bring it to us
• Speedy service – same-day service available for most repairs; oil changes and routine maintenance while you wait
• In-city shuttle service – complimentary transportation within Galax during your service appointment – we’ll take you to work, home, or shopping and pick you up when your vehicle is ready
• Certified technicians – ongoing training ensures expertise across all vehicle makes and models
• Road hazard warranty available – optional tire protection against punctures and impact damage common on Southwest Virginia roads

How Do You Know When Your Vehicle Needs Professional Service?

Your vehicle communicates problems before they become expensive breakdowns or leave you stranded on Tennessee highways.

Dashboard warning lights indicate your vehicle’s computer system detected a malfunction. Our professional diagnostic equipment reads these codes and identifies the specific component or system requiring attention – from oxygen sensors and catalytic converters to transmission control modules and ABS systems.

Loss of power or performance reveals developing engine problems. Difficulty accelerating, hesitation during acceleration, or rough idling indicate fuel system issues, ignition problems, or engine wear. Addressing performance changes promptly prevents minor issues from causing major engine damage.

Unusual noises signal mechanical components wearing or failing. Squealing when braking suggests worn brake pads need replacement before rotor damage occurs. Grinding during braking indicates metal-on-metal contact requiring immediate attention. Knocking from the engine may indicate serious internal problems. Clicking during turns often points to CV joint wear on front-wheel-drive vehicles.

Fluid leaks underneath your parked vehicle indicate seal failures or system damage requiring prompt attention. Reddish fluid suggests transmission problems; green or orange typically indicates coolant leaks; dark brown or black points to oil leaks; clear fluid might be normal AC condensation but could indicate brake fluid loss. Any persistent leak requires professional diagnosis.

What Maintenance Schedule Should You Follow?

Vehicle manufacturers design specific maintenance schedules based on extensive component testing. Following these schedules prevents premature wear and maintains warranty coverage.

Most Middle Tennessee drivers fall into “severe” service conditions requiring more frequent maintenance intervals. Severe conditions include: frequent short trips under 5 miles, stop-and-go traffic, dusty or dirty environments, trailer towing, or extreme temperatures – all common in Middle Tennessee driving patterns.

Key maintenance intervals include:

• Oil changes – Every 5,000-7,500 miles for conventional oil; 7,500-10,000 miles for full synthetic (we recommend synthetic for Tennessee’s heat)
• Tire rotation – Every 5,000-7,000 miles ensures even wear
• Air filter replacement – Every 15,000-30,000 miles depending on conditions (more frequent in dusty rural areas)
• Brake fluid flush – Every 3 years prevents moisture-related corrosion in our humid climate
• Coolant exchange – Follow manufacturer intervals, typically 30,000-100,000 miles depending on coolant type
• Transmission service – Every 30,000-60,000 miles for most vehicles (more frequent for towing)
• Spark plug replacement – Every 30,000-100,000 miles depending on plug type
• Timing belt replacement – Every 60,000-100,000 miles for engines equipped (failure causes catastrophic engine damage)

We maintain service records and can provide maintenance interval reminders to help you stay ahead of required maintenance.

Frequently Asked Questions

How does the in-city shuttle service work?

Our complimentary shuttle operates within Galax city limits during regular business hours. When you drop your vehicle off for service, our shuttle driver will transport you to your destination – work, home, shopping, or other local locations. When your vehicle is ready, we’ll pick you up and bring you back. Simply request shuttle service when scheduling your appointment. This service is free for customers having work performed.

What does “unbeatable prices” mean?

We’re confident our pricing is competitive with any shop in Southwest Virginia for equivalent quality service. We provide detailed written estimates showing parts and labor costs clearly. If you receive a written quote from another local shop for identical service and parts quality that’s lower than ours, bring it to us – we’ll work with you on pricing. We believe in transparency and fair pricing, not hidden fees or surprise charges.

How long will my vehicle be in the shop?

Oil changes and routine maintenance typically take 30-45 minutes while you wait. Most brake jobs, battery replacements, and cooling system repairs are completed the same day when dropped off in the morning. More complex repairs requiring diagnostic time, specialty parts ordering, or extensive work may need a full day or occasionally longer. When you schedule service, we provide an estimated completion time. We contact you promptly if timing changes or if we discover additional issues.

What’s included in the road hazard warranty?

Road hazard protection (available for tires purchased from us) covers unrepairable punctures, impact damage from potholes, and sidewall cuts for a specified period. Coverage cost is typically 10-15% of tire purchase price. This protection is valuable in Southwest Virginia where mountain roads, gravel roads, and seasonal pothole damage are common. We explain coverage terms clearly when you purchase tires. (See our Tires page for complete details)

Can I wait while you service my vehicle?

Yes – for routine services like oil changes, tire rotations, battery replacements, and basic maintenance, most customers wait in our comfortable waiting area. Larger repairs, diagnostic work, or services requiring extended time benefit from our free in-city shuttle service. You can drop off your vehicle, use our shuttle to your destination, and we’ll pick you up when ready.

Do you work on all vehicle makes and models?

Our shop is equipped with professional-grade diagnostic equipment compatible with all vehicle makes and models from 1996 forward (OBD-II standard). We maintain manufacturer service specifications for all common vehicles in Southwest Virginia.

What if you find problems that exceed my budget right now?

We prioritize all findings into three categories: immediate safety concerns requiring prompt attention (especially critical for mountain driving), recommended preventative maintenance, and items to monitor over time. If immediate repairs exceed your budget, we clearly explain which items pose safety risks or could cause additional damage if delayed, and which can wait safely. Many customers address critical issues first, then schedule additional maintenance as budget allows. We’ll never pressure you.

Schedule Your Service Today

Your vehicle’s reliability – especially important for Southwest Virginia’s mountain roads and rural areas – depends on regular maintenance from experienced technicians you trust. Our combination of competitive pricing, convenient shuttle service, and speedy turnaround delivers the value and service Galax and surrounding communities rely on.

Twin County Tire & Automotive:

Call: (276) 236-0097

Address: 103 W. Webster St., Galax, VA 24333